Skip to main content
Legal

Acceptable Use Policy

Last updated: June 30, 2026

This Acceptable Use Policy (AUP) helps keep the Pave VoIP network clean, secure, and reliable for everyone. It applies to all customers and traffic on our services.

Lawful use

You must use voice services in compliance with all applicable laws and regulations, including telecom, consent, recording, and Do Not Call requirements in the jurisdictions you operate in and call into.

Prohibited activity

  • Illegal robocalling, spoofing, or unlawful automated calling.
  • Calls without the consent required by applicable law.
  • Toll fraud, traffic pumping, or artificial inflation of traffic.
  • Harassing, fraudulent, or deceptive communications.
  • Sending invalid or misleading caller ID (CLI) information.

Traffic quality & integrity

We monitor for fraud and abuse in real time and may apply spend caps, rate limits, or route restrictions to protect the network. We may suspend traffic that threatens network integrity or violates this AUP.

Your responsibilities

You are responsible for securing your endpoints and credentials, maintaining accurate registration and E911 information where applicable, and ensuring your campaigns and lead sources meet consent requirements.

Enforcement

Violations may result in throttling, suspension, or termination, depending on severity. We aim to give notice where practical, but may act immediately to stop active harm or fraud.

Contact

Questions about this policy? Contact us at +1 774 231 0934.

This page is a general template and not legal advice. Pave VoIP recommends reviewing all policies with qualified legal counsel before relying on them.